Aidnest Africa Terms and Conditions

1. General Terms

1.1. By using HomeWell Services, you agree to comply with these terms and conditions.
1.2. HomeWell Services reserves the right to update or change these terms at any time without notice.
1.3. All users must be 18 years or older to register on the platform.
1.4. Your use of the platform signifies your acceptance of these terms.
1.5. Violations of these terms may result in the suspension or termination of your account.

2.1. You are responsible for maintaining the confidentiality of your account and password.
2.2. You agree to notify HomeWell immediately of any unauthorized access to your account.
2.3. HomeWell is not liable for any loss or damage arising from your failure to secure your account.
2.4. You agree to provide accurate and complete information during registration.
2.5. You are responsible for any activity that occurs under your account.

3.1. Service providers must ensure they have the necessary licenses and qualifications for their services.
3.2. Service providers are responsible for delivering the agreed-upon services in a professional manner.
3.3. Service providers must maintain up-to-date contact and service information on the platform.
3.4. Service providers are prohibited from charging hidden fees or misrepresenting their services.
3.5. Failure to provide satisfactory services may result in removal from the platform.

4.1. Clients are responsible for providing accurate details about the services they need.
4.2. Clients must ensure timely payment for services provided by service providers.
4.3. Clients agree to review and rate service providers based on their performance.
4.4. Misuse of the platform to harass or abuse service providers is strictly prohibited.
4.5. Clients should report any issues with services to HomeWell within 24 hours of occurrence.

5.1. Service providers set their own fees for services on the platform.
5.2. HomeWell does not handle transactions but connects clients and service providers.
5.3. Clients must agree on payment terms with service providers before work begins.
5.4. HomeWell is not responsible for payment disputes between clients and service providers.
5.5. Any taxes applicable to the services provided are the responsibility of the service provider.

6.1. Service providers must outline their cancellation policies to clients before providing services.
6.2. Clients may cancel services according to the terms provided by the service provider.
6.3. Refunds are handled by the service provider according to their terms of service.
6.4. HomeWell is not responsible for enforcing refund or cancellation policies.
6.5. Both clients and providers must handle disputes directly with each other.

7.1. Users agree not to use the platform for any illegal or unauthorized purposes.
7.2. HomeWell reserves the right to suspend accounts involved in fraudulent or abusive activities.
7.3. Users must not attempt to hack or alter the platform in any way.
7.4. Spamming or soliciting other users through the platform is prohibited.
7.5. HomeWell reserves the right to monitor user activity to ensure compliance with these terms.

8.1. HomeWell collects and processes user data in accordance with its privacy policy.
8.2. User data will not be shared with third parties without consent, except as required by law.
8.3. Users agree to the collection of personal data necessary for providing services.
8.4. HomeWell takes reasonable steps to secure user data from unauthorized access.
8.5. Users may request the deletion of their data by contacting HomeWell support.

9.1. All content on the HomeWell platform, including logos and designs, is protected by intellectual property laws.
9.2. Users are not allowed to copy, distribute, or alter platform content without permission.
9.3. Any intellectual property submitted by users remains their own, but HomeWell is granted a license to display it.
9.4. Unauthorized use of HomeWell’s intellectual property may result in legal action.
9.5. Users are responsible for ensuring that content they upload does not infringe on any third-party rights.

10.1. HomeWell is not liable for any damages resulting from the use or inability to use the platform.
10.2. HomeWell does not guarantee the accuracy or reliability of any service providers listed on the platform.
10.3. Service providers are solely responsible for the services they offer through HomeWell.
10.4. HomeWell will not be held liable for any direct, indirect, or incidental damages arising from user interactions.
10.5. The platform and all its services are provided "as is" without any warranties.